Stair Estates is committed to protecting and respecting your privacy. On this site, “Stair Estates”, “our” and “we” each mean all the businesses that form part of Stair Estates (including but not limited to The Stair Moors Trust 1996, The Wigtown Free Press, The 14th Earl of Stair – Culhorn Estate; Lochinch Heritage Estates; Trustees of The Lochinch Maintenance Trust; Trustees of the Earl of Stair’s 1970 Trust; The 14th Earl of Stair & Balker Farms; Lochinch Heritage Sporting; Lochinch Castle; Lochinch Heritage Gardens and Shop) which collect and use your information in the manner set out in this Privacy Notice.  Any reference to “you” or “your” refers to anyone whose personal information we process.

1.0       Introduction

Stair Estates is a controller for the personal information that it collects and uses about you.  This Privacy Notice (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.   We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.

This Privacy Notice explains:

2.0       How we collect your personal information

3.0       How we use your personal information

4.0       How we keep your personal information secure

5.0       Your rights in relation to your personal information

6.0       How to make complaints and how to contact us

7.0       The use of cookies by Stair Estates

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

2.0       How we collect your personal information

What is personal information

Personal information is any information that tells us something about you.  This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

Some personal information is classified as “special” data under data protection legislation.  This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation.  This information is more sensitive, and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this Privacy Notice will include personal data, and where relevant, special categories of personal data.

What personal information do we collect

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, where required to do so by law, we will collect information relating to your identity.

Depending on the service that we provide to you we may also collect additional personal information as detailed below;

Let Property

If you are letting a property from us;

Specific access requirements so that we can find a property that is suitable for your needs.  Your bank / buildings / similar account details to allow us to manage an approved tenancy deposit account for you and to set up your rental payments.


If you subscribe to receive news or other updates from us, then in addition to the above we will collect details about the type of content that you would like to receive.

When you make an online payment on our website using the WebTicketManager service, you may be required to provide certain personal information including name, contact details, and credit or debit card information. For clarity, WebTicketManager is a transaction engine and payment aggregator that brings together ticket providers with ticket purchasers to conclude their transaction(s).

WebTicketManager uses a secure 3rd party processor for all credit / debit card transactions and has no access to the detailed card information. WebTicketManager is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. We may also collect information about the transaction(s) you undertake including details of payment method used. Payment card details are not stored or retained by WebTicketManager unless agreed exclusively under a separate agreement and policy.

3.0       How we use your information 

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so.  We rely on the following legal bases to use your information;

  • For employment-related purposes
  • Where we need information to perform the contract we have entered with you
  • Where we need to comply with a legal obligation
  • Processing that is necessary for us to promote our business and measure the reach and effectiveness of our campaigns – this will include sending you marketing information from time to time after you have attended one of our events or visited the Estate, which may be of interest to you. You have the right to opt out of receiving this information at any time
  • Processing that is necessary to improve our knowledge of the leisure sector – this will include undertaking market analysis and research so that we better understand trends in the sector and provide better knowledge along with more tailored and relevant services for our customers in the future;
  • Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively – this will include: verifying the accuracy of information that we hold about you and create a better understanding of you as a customer; processing for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access or to comply with a request from you to connect your computer/handheld device to our Wifi/broadband, where applicable.

For specific information on how your personal information will be used for the services you have requested, please see below:

Let Property

If you are renting a property from us, we will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent a property.


We will hold your personal information on our server and use this to provide you with marketing information about the products or services offered by Stair Estates.  You can opt out of receiving this information at any time.

If you choose to join our email newsletter or give consent to receive information from Stair Estates, the email address you provide will be forwarded to a third-party email marketing service (MailChimp). We consider such services to be a third-party data processor as described below*.

The email address you provide will not be stored within this website’s own database or in any of our internal computer systems. Your email address will remain within the third-party email marketing service for as long as we continue to use this service for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send to you or by requesting removal via the contact form on our website or by contacting us at While your email address remains within the third-party marketing service database, you will receive periodic newsletter-style emails from us.

* A third-party data processor is an entity that processes Personally Identifiable Information on behalf of a data controller (RGBE). The data processor will not pass on the data or act upon the data without instruction from the data controller.


We will share personal information with governmental or quasi-governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations; Where we use third party services providers who process personal information on our behalf in order to provide services to us.  This includes IT systems providers and IT contractors as well as third-party referencing agencies for the purpose of the prevention and detection of crime.

4.0       How we keep your information secure

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:

Access is restricted on Stair Estate systems to those within the business who are required to have access to your information for legitimate business purposes.

Hard copy documentation is stored in locked cabinets.

How long do we keep your personal information? 

The period for which we will keep your personal information will depend on the type of service you have requested from us.  The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

5.0       Your rights in relation to your personal information

You have a number of rights in relation to your personal information, these include the right to:

  • Be informed about how we use your personal information
  • Obtain access to your personal information that we hold
  • Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate
  • Request that we erase your personal information in the following circumstances:
    • If Stair Estates is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected
    • If Stair Estates is relying on consent as the legal basis for processing and you withdraw consent
    • If Stair Estates is relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing
    • If the personal information has been processed unlawfully
    • If it is necessary to delete the personal information to comply with a legal obligation
  • Ask us to restrict our data processing activities where you consider that:
    • Personal information is inaccurate
    • Our processing of your personal information is unlawful
    • Where we no longer need the personal information, but you require us to keep it to enable you to establish, exercise or defend a legal claim
    • Where you have raised an objection to our use of your personal information
  • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we must perform our agreement with you and personal information where we are relying on consent to process your personal information.

If you would like to exercise any of your rights please contact

6.0       How to make complaints and how to contact us

If you have any complaints about the way we use your personal information, please contact Stair Estates Office at and we will try to resolve the issue.  If we cannot resolve any issue, you have the right to complain to the data protection authority (the Information Commissioner in the UK).

If you have any questions, comments or requests regarding any aspect of this Privacy Notice, please do not hesitate to contact us by sending an e-mail to or writing to Stair Estates Office, Sheuchan, Castle Kennedy, Stranraer, DG9 8SL.

7.0       The use of cookies by Stair Estates

What is a cookie?

A cookie is a small data text file that is placed in your web browser and allows Stair Estates to recognise your browser each time you visit this site. This is to help us measure the website and improve the quality of information we provide you with. Cookies themselves do not contain any personal information and Stair Estates does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as MailChimp.

What cookies do Stair Estates use?

The table below lists the cookies used:


Blocking and deleting cookies

Most browsers allow you to refuse to accept cookies. Please note that blocking and deleting cookies may impact on the usability of ours and other websites. If this is done it is important not to exclude the benign and useful session cookies.

Below is a list of directions for managing your cookies in major web browsers.


  1. Click the three dots icon on the top right of your browser
  2. Choose Settings under the drop-down menu.
  3. Scroll down to the bottom of the page and click on advanced options…
Scroll down and click the small arrow in front of Content Settings.
  5. Click on the small arrow in front of Cookies to manage. You can allow or block cookies per your requirements.

Internet Explorer 7 & Up

  1. Click the Tools button.
  2. Click Internet Options and select the Privacy tab.
  3. Under Settings, click on advanced button.
  4. On the Advanced Privacy Settings popup, select the radio button to block all cookies or allow all cookies, and then click OK to save.
  5. You can manage first and third-party cookies to Accept or Block.

Mozilla Firefox – For PC

  1. Click Tools and then Options.
  2. On the left side, select Privacy & Security.
  3. Under History select the options in the drop-down to manage cookies.

Mozilla Firefox – For MAC

  1. In your top toolbar, click on Firefox and select Preferences.
  2. Click Privacy & Security.
  3. Under History select the options in the drop-down to manage cookies.


  1. From the Safari menu, click Preferences.
  2. Click Privacy.
  3. In the Cookies and website data section, select the checkbox to block all cookies.

For more information on cookies, what they are, and how they can affect your privacy, please see or visit the website of the Information Commissioner’s Office –